Privacy Policy

Last updated: July 19, 2026

Who we are

GrandArrival is the brand of GrandArrival LLC, providing luxury ground transportation across St. Thomas and St. John in the U.S. Virgin Islands, including private airport transfers, island sightseeing tours, and private transportation for events and groups. In this policy, the words we, us, and our mean GrandArrival LLC. You can reach us by phone or text at +1 (340) 227 7903 or by email at [email protected].

The information we collect

We collect very little information through this website. When you call, text, or email to ask about a ride or to make a reservation, you may share your name, phone number, email address, pickup and drop off details, travel dates, flight information, and the number of passengers. You provide this so we can arrange your transportation. We do not use analytics or tracking tools of our own on this website, so your visits are not recorded or profiled by us.

How we use your information

We use the information you share to respond to your questions, arrange and provide your transportation, keep you updated about your booking, and improve our service and website. We do not sell your personal information.

How we share information

We share your information only when it is needed to run our business, for example with trusted service providers who help us operate, or when the law requires it. When you ask us to help arrange a third party activity such as a tour, charter, or excursion, we may share the details you give us with that operator so they can serve you.

Cookies, analytics, and embedded maps

We do not set cookies of our own, and we do not use any analytics or tracking service. Some pages of this site include an embedded Google Map of our service area. Google may set its own cookies and collect usage data when a page with an embedded map loads, as described in the Google Privacy Policy. We do not control what Google collects. If we add tools in the future that use cookies, we will update this policy and provide any notice the law requires.

Data retention and security

We keep the information you share only as long as we need it to serve you and to meet our legal and business needs, then we dispose of it. We take reasonable steps to protect it, though no method of transmission or storage is completely secure.

Your choices and rights

You may ask us what information we hold about you, ask us to correct it, or ask us to delete it, and we will respond as the law allows. To make a request, contact us using the details above.

Children

This website and our services are intended for adults. We do not knowingly collect personal information from children. Families travel with us often, and a parent or guardian provides the booking details on behalf of their children.

Links to other sites

Our site and our staff may point you toward third party websites or operators. We are not responsible for the content or the privacy practices of those third parties.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact us

Questions about this policy can be sent to [email protected], or by phone or text to +1 (340) 227 7903.